PLEASE READ Our Terms Of Service
Sample Patches
As standard practice we do not make sample Patches... We make one of a kind.. Unique custom patches. For custom orders we can send a graphic of a patch as a sample for tweaking and color approvals before stitching.
AS with most things in life the more you order the better the price.
Set-up and Digitizing Fees
If you are able to provide us with an actual Stitch File in one of the following formats .ofm, .dst, .emp, .exp, or .cnd, your design may not need to be digitized and we will not charge a set-up fee.
We don't charge a set-up fee for patches with 5,000 stitches or less, however we do have a 2 Patch Minimum Order on patches up to 5,000 stitches. That would include Road Names, Officer Flash/Tabs or most text only type patches.
We charge $1.50 per 2,000 stitch count for designing patches with more than 5,000 stitches. All digitizing is performed in-house. and on large orders digitizing fees may be discounted.
Intellectual Property
All stitch files are created for the exclusive use by NeedlePlay Designs. Each file is our Intellectual Property. If you wish to purchase the stitch file(s) from us the price is $2.50 per 2000 stitches. You may be discounted original credited setup/digitizing fees
Credit Card Information
When you pay for your order using your credit/debit card over the Internet with us. WE DO NOT STORE YOUR CARD INFORMATION. Your card information is entered at the time you submit it. We do not keep or record your credit card information under any circumstances.
Copyrighted Material
Please do not ask us to copy or otherwise reproduce copyrighted designs. If your design is in question we may ask for proof of ownership. It is illegal for embroiders to make copies of copyrighted designs unless you are the rightful owner of the copyright or have written permission from the rightful owner of the copyrighted image. Stealing images from the Internet and submitting them to us is 100% Illegal. You can't just grab any image you find on The Internet and call it your own. We can however use copyrighted images as a concept only. In other words we recreate a design similar to the one you submitted to us. We are required by law to change it by 20% or more.
Shipping
We ship via USPS Priority Mail and we charge $8.00 for most orders. It may be higher depending on the size, weight and destination it's being shipped to. We can also ship via UPS and FedEx. Those rates are by quote only. Overseas customers can expect to pay higher rates and expect delayed arrival times.
Patch Design Process
The design process can take from several hours to a week or more. The more complex the design the longer it takes. Please understand that is done manually and can take many hours of sitting in front of a computer for days to complete. So please be patient while we work on your design.
Returns and Refunds
We do not give refunds for custom made items. Ordering items such as custom made embroidered patches, tee shirts, stickers, decals or banners are non-refundable. However, If a mistake is made on our part we will replace the item at no charge to the customer.
Sample Patches
As standard practice we do not make sample Patches... We make one of a kind.. Unique custom patches. For custom orders we can send a graphic of a patch as a sample for tweaking and color approvals before stitching.
AS with most things in life the more you order the better the price.
Set-up and Digitizing Fees
If you are able to provide us with an actual Stitch File in one of the following formats .ofm, .dst, .emp, .exp, or .cnd, your design may not need to be digitized and we will not charge a set-up fee.
We don't charge a set-up fee for patches with 5,000 stitches or less, however we do have a 2 Patch Minimum Order on patches up to 5,000 stitches. That would include Road Names, Officer Flash/Tabs or most text only type patches.
We charge $1.50 per 2,000 stitch count for designing patches with more than 5,000 stitches. All digitizing is performed in-house. and on large orders digitizing fees may be discounted.
Intellectual Property
All stitch files are created for the exclusive use by NeedlePlay Designs. Each file is our Intellectual Property. If you wish to purchase the stitch file(s) from us the price is $2.50 per 2000 stitches. You may be discounted original credited setup/digitizing fees
Credit Card Information
When you pay for your order using your credit/debit card over the Internet with us. WE DO NOT STORE YOUR CARD INFORMATION. Your card information is entered at the time you submit it. We do not keep or record your credit card information under any circumstances.
Copyrighted Material
Please do not ask us to copy or otherwise reproduce copyrighted designs. If your design is in question we may ask for proof of ownership. It is illegal for embroiders to make copies of copyrighted designs unless you are the rightful owner of the copyright or have written permission from the rightful owner of the copyrighted image. Stealing images from the Internet and submitting them to us is 100% Illegal. You can't just grab any image you find on The Internet and call it your own. We can however use copyrighted images as a concept only. In other words we recreate a design similar to the one you submitted to us. We are required by law to change it by 20% or more.
Shipping
We ship via USPS Priority Mail and we charge $8.00 for most orders. It may be higher depending on the size, weight and destination it's being shipped to. We can also ship via UPS and FedEx. Those rates are by quote only. Overseas customers can expect to pay higher rates and expect delayed arrival times.
Patch Design Process
The design process can take from several hours to a week or more. The more complex the design the longer it takes. Please understand that is done manually and can take many hours of sitting in front of a computer for days to complete. So please be patient while we work on your design.
Returns and Refunds
We do not give refunds for custom made items. Ordering items such as custom made embroidered patches, tee shirts, stickers, decals or banners are non-refundable. However, If a mistake is made on our part we will replace the item at no charge to the customer.